Section 75 of the Consumer Credit Act 1974 entitles you to protection when you use your credit card to buy goods or services which cost between more than £100 and £30,000, even when only part of the payment was made using a credit card. The law says that your credit card company is jointly responsible, along with the retailer, if:
- any contract is broken;
- the goods or services have been misrepresented;
- the retailer fails to properly fulfil their contract; or
- the goods are faulty, meaning you can get your money back from the credit card company.
Your credit card company may be jointly liable for any financial losses over and above the value of the purchase as a result of the retailer breaking their contract with you.
Section 75 does not take away the retailer’s responsibilities, and it is usually best and quicker to try to sort out the issue with them in the first instance. However, if you do have any difficulties, your card company will be able to help you. It will help them if you give them all of the details to do with your disputed purchase along with a record of any contact or correspondence which you have had with the retailer in trying to sort the problem out.