The UK Cards Association - Newshttp://www.theukcardsassociation.org.ukLatest news items from The UK Cards Associationen-usCopyright 2012 The UK Cards Association21/04/2017 08:57:46UK Cards Association logohttp://www.theukcardsassociation.org.uk/wm_css/images/uk_cards_association.gifhttp://www.theukcardsassociation.org.ukOnline card spending up by a quarterInternet spending has jumped by more than a quarter in the last two years, a new report analysing how the UK uses payment cards online reveals. Card spending on the internet totalled £154 billion in the UK in 2016, averaging £422 million a day, figures from The UK Cards Association show. This is a rise of 28 per cent since 2014, when online spending amounted to £120 billion. Analysis finds one in four card purchases online is on entertainment, with consumers buying cinema and concert tickets, takeaway orders and digital content. Figures also show the UK spends online more per household than any other country, at US$5,900 in 2015. This is higher than Norway (US$5,400), the USA (US$4,500) and Australia (US$4,000). The report looks at internet spending patterns on debit and credit cards in the UK and finds that:http://www.theukcardsassociation.org.uk/news/onlinecardspending2016.aspThe UK Cards Association21/04/2017 08:57:46Response to the FCA credit card market study consultation paperCommenting on the publication of the FCA’s credit card market study consultation paper issued today (Monday 3 April 2017) Richard Koch, Head of Policy at The UK Cards Association, said: “We welcome the FCA’s considered proposals and support their view that the overall package is robust, and that the combined effect will address the concerns it has found. Identifying and responding to customers who may be facing persistent debt is an important and complex area, which requires careful consideration. The consultation paper sets out a package of measures and over the coming days we will explore these in more detail. “While the FCA’s original report found that the credit card market works well for most people, we are not complacent and the industry remains committed to helping the minority of cardholders who do not use a credit card in a way which is in their best interest. The Association has a positive history of working collaboratively with the debt advice sector, and we will continue such engagement as part of this consultation. “We are pleased the FCA has recognised the industry is well placed to offer solutions that can be practically implemented. The agreement on unsolicited credit limit increases provides customers with the ability to make an informed choice around how they prefer their limit to be managed, providing them with greater control, while ensuring that where a customer is at risk of unaffordable borrowing exclusion rules will apply. “We will look closely at the proposals and engage constructively with the FCA to ensure the credit card market remains competitive, innovative and responsive to the needs of all its customers and protects them where there may be a potential risk of financial harm.” ENDShttp://www.theukcardsassociation.org.uk/news/FCAconsultationpaperresponse.aspThe UK Cards Association03/04/2017 09:47:29FLA and The UK Cards Association launch new research on customer vulnerabilityThe Finance & Leasing Association (FLA) and The UK Cards Association are today launching a new publication – Vulnerability; a guide for debt collection – that will help their members to better identify and support customers in vulnerable circumstances. Both trade associations worked in partnership with the University of Bristol’s Personal Finance Research Centre (PFRC) to develop this work. During 2016, the research team, led by Chris Fitch, Jamie Evans, and Colin Trend captured the experiences of 1,600 frontline collections and specialist staff from 27 UK lenders and debt collection firms, and used them to develop 21 practical and commercially realistic steps that can now be shared across the credit industry for the benefit of customers, but also adapted for use in sectors as diverse as utilities, telecoms, retail and Government. The guide describes strategies to help staff deal with specific and often challenging vulnerabilities, such as serious or terminal illness, bereavement, addiction, and mental health issues. The final section provides guidance on developing training programmes and working with partner agencies, and 21 case studies illustrate the difference that appropriate handling can make to a customer in need of a little extra support. Commenting on the launch, Stephen Sklaroff, Director General of the FLA, said: “The project has found and described best practice across the credit markets, and the guide suggests a number of practical ways in which staff can identify and cope effectively with often challenging situations. “Vulnerability: a guide for debt collection will be a great resource for firms in the credit industry, and will benefit customers by helping ensure prompt and practical help when they need it most.” Graham Peacop, Chief Executive at The UK Cards Association, said: “It is positive to see how the industry has moved on since Chris Fitch conducted his original research in 2010. However we are never complacent and this new research will enable our members to continue to develop the support they provide to their staff and to vulnerable customers.” In June, a second report on vulnerability from the same team will look at other parts of the lending markets with the aim of providing further insights into the effective identification and support of vulnerable customers across the full credit lifecycle. Notes to Editors 1. Vulnerability: a guide for debt collection has been financed by the FLA and The UK Cards Association. 2. The guide can be downloaded from the FLA, The UK Cards Association, and the Personal Finance Research Centre. 3. The following organisations have endorsed the guide and were represented on the research advisory group: the Council of Mortgage Lenders (CML), the Building Societies Association (BSA), the Money Advice Trust, the Credit Services Association (CSA), and the British Bankers Association (BBA). 4. Chris Fitch is an expert in the field of mental health and financial services at the Personal Finance Research Centre at the University of Bristol, and also works on the Money Advice Trust’s programme on vulnerability training and organisational change. The research team also included Colin Trend, Project Manager, Plymouth Focus Advice Centre, Jamie Evans from the Personal Finance Research Centre. 5. The Personal Finance Research Centre (PFRC) was established in 1998, and is an independent research centre based at the University of Bristol, which specialises in social research across all areas of personal finance, mainly from the consumer’s perspective. 6. The UK Cards Association is the trade body for the card payments industry in the UK, representing financial institutions which act as card issuers and acquirers. Members of the Association account for the vast majority of debit and credit cards issued in the UK – issuing in excess of 65 million credit cards and 100 million debit cards – and cover the whole of the payment card acquiring market. As an Association, UK Cards is committed to delivering a card payments industry that is constantly focused on improved outcomes for the customer. Further information is available here. The press office can be contacted on 020 3217 8436 or Press@ukcards-ffauk.org.uk. 7. The Finance & Leasing Association is the leading trade body for the asset, consumer and motor finance sectors in the UK, and the largest organisation of its kind in Europe. In 2016, our members provided £118 billion of new finance. £88 billion of this was in the form of consumer credit to support purchases ranging from cars to household goods and £30 billion was provided to businesses and the public sector, representing almost a third of UK investment in machinery, equipment and purchased software in the UK last year. The FLA press office can be contacted on 020 7420 9656 or pressoffice@fla.org.uk. http://www.theukcardsassociation.org.uk/news/vulnerability21steps.aspThe UK Cards Association21/03/2017 12:06:49UK Card Expenditure Statistics: January 2017Payment card spending in January 2017 was £57.1 billion, up by £0.5 billion (0.8 per cent) on December.http://www.theukcardsassociation.org.uk/news/CESJan2017.aspThe UK Cards Association17/03/2017 11:24:28Card spending up in 2016Consumers spent £647 billion using payment cards in 2016, new figures show. There were 14.8 billion card transactions in 2016, equivalent to 40.5 million transactions a day or 469 a second, data from The UK Cards Association shows. Three-quarters of retail spending (76.4 per cent) was on payment cards. Retail spending on cards in 2016 was £298 billion, compared to £290 billion in 2015. The majority of card spending in 2016 was made via debit cards, which accounted for £461 billion of spending. Total card spending in 2015 was £620 billion. Contactless payments accounted for £25 billion of spending, compared to £7.75 billion in 2015, with 2.9 billion contactless transactions made in 2016. In January 2016, one in seven card payments were made using contactless, compared to one in four in November. Graham Peacop, Chief Executive of The UK Cards Association, said: “Cards are the preferred way to pay for millions of consumers and underpin the retail economy. “Contactless cards are increasingly becoming the payment method of choice for everyday, low-value purchases, with a quarter of card payments now contactless.” The sub-sector with the highest spending was on food and drink, at £114 billion during 2016, an average of £9.5 billion per month. ENDS For further information contact the press office on 020 3217 8436 or Press@ukcards-ffauk.org.uk. Notes to editors: 1. The December Card Expenditure statistics are available on request. About The UK Cards Association The UK Cards Association is the trade body for the card payments industry in the UK, representing financial institutions which act as card issuers and acquirers. The Association promotes co-operation between industry participants in order to progress non-competitive matters of mutual interest; informs and engages with stakeholders to shape legal and regulatory developments; develops industry best practice; safeguards the integrity of the card payments industry by tackling card fraud; develops industry standards; and co-ordinates other industry-wide initiatives such as those aiming to deliver innovation. As an Association we are committed to delivering a card payments industry that is constantly focused on improved outcomes for the customer.http://www.theukcardsassociation.org.uk/news/Annualcardspending2016.aspThe UK Cards Association01/03/2017 15:42:38