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Legal ombudsman and complaints about claim management companies

A consultation on the fee framework

June 2014

We promote co-operation between industry participants in order to progress non-competitive matters of mutual interest and seek to inform and engage with stakeholders to advance the industry for the ultimate benefit of its members’ consumer and retail customers. We are committed to delivering a card industry that is focused on improved outcomes for the customer.

Our response is detailed in the link below.

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