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New guide for digital wallet providers

A guide to assist new digital wallet providers planning to operate in the UK has been published today by The UK Cards Association.

Digital wallets, where a traditional debit or credit card account is loaded onto an electronic device, have grown in use in the UK in recent years. The new guide provides a practical manual for potential new entrants, setting out the conventions and behaviours of the card payment system in the UK. It has been developed with the input of a range of different organisations including card issuers and acquirers, existing digital wallet providers, mobile network operators and the international card schemes.

The informal guide sets out all the industry-level considerations a digital wallet provider planning to launch a UK service needs. It covers processes throughout the whole lifecycle of the product such as registering and verifying a new card, making payments face-to-face, handling lost or stolen devices and terminating the service.

David Baker, Head of the Card Payment Innovations Unit at The UK Cards Association, said:

“With a growing number of different wallet systems being developed, it can be challenging for consumers and retailers to know how all the competing offerings work. We hope this new guide will help to guard against low quality services being introduced into the market and help providers understand some of the differences of the UK market so they can get the best out of their products.”

While the guide is mainly focused on proximity payments, such as mobile contactless, when linked to a payment card account, it also reflects how the use of card payments will become more widespread across new industry sectors and payment methods.


For further information contact the press office on 020 3217 8436 /

Notes to editors:

About The UK Cards Association

The UK Cards Association is the trade body for the card payments industry in the UK, representing financial institutions which act as card issuers and acquirers.

The Association promotes co-operation between industry participants in order to progress non-competitive matters of mutual interest; informs and engages with stakeholders to shape legal and regulatory developments; develops industry best practice; safeguards the integrity of the card payments industry by tackling card fraud; develops industry standards; and co-ordinates other industry-wide initiatives such as those aiming to deliver innovation. As an Association we are committed to delivering a card payments industry that is constantly focused on improved outcomes for the customer.

From 1 July 2017, the finance and banking industry operating in the UK will be represented by a new trade association, UK Finance. It will represent around 300 firms in the UK providing credit, banking, markets and payment-related services. The new organisation will take on activities previously carried out by the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and The UK Cards Association.

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