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Statement errors

If you spot a charge for something that you did not buy, or for an item that wasn’t delivered as agreed, or you do not recognise a transaction, contact your card company immediately.

You will still have to pay any part of the amount due that is not in dispute, including interest and charges. However, interest on the disputed transaction will usually be suspended or refunded if an error has been made.

When buying goods online always make sure you keep a print-out of the purchase and read the retailer’s own terms and conditions prior to purchase.

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