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Accessibility

There are a range of solutions available if you have a disability which can make it difficult for you to use your card. You should speak to your card issuer about the options available to you.

Please be aware you should never tell your PIN to anyone or write it down and keep it in the wallet you carry your card in.

Chip and signature

Chip and signature cards are available as an alternative to Chip & PIN cards for people who have disabilities that make it hard to use a PIN. You can contact your card issuer to request this.

Card terminals in shops are designed to automatically prompt shop staff to ask for a signature when one is needed.

For the blind or partially sighted

All PIN pads follow a set design with a familiar format.

The vast majority of PIN pads will have features including a raised dot on the 5 button.

In addition, there are two accepted formats for the primary function keys; the cancel, clear and enter keys which will be located either to the right of or below the numeric keys.

When the buttons are coloured, red denotes cancel, yellow denotes clear and green denotes enter.

Manual dexterity

If you have a condition which means you find entering your PIN difficult, you should talk to your card issuer to discuss alternative options.

For wheelchair users

Many tills will have a separate PIN pad attached to allow you to pay with a card comfortably and safely if you are in a wheelchair.

For those who may have trouble remembering their PIN

You can change your PIN to a number you find easier to remember at a cash machine but make sure it is a number nobody else can guess.

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