Best practice guidelines
The UK Cards Association maintain and develop a variety of best practice guidelines. These guidelines have been produced to:
- Establish a standard for the industry to aim for and provide examples of possible implementation strategies that meet requirements
- Safeguard the interests of consumers and ensure that there is greater transparency and consistency across the industry.
The UK Cards Association will continue to revise and enhance the materials as required.
Credit Card Summary Box Best Practice Guidelines (January 2011)
Billing Customers Best Practice Guidelines (January 2011)
Cardholder Statement Summary Box Best Practice Guidelines (January 2011)
Credit Card Cheques and Summary Box Best Practice Guidelines (July 2011)
Credit Limit Increases Best Practice Guidelines (January 2011)
Direct Sales of Credit Cards Best Practice Guidelines (January 2011)
Minimum Repayment Health Warning (January 2011)
Statement of Principles Relating to Credit Card Re-Pricing (January 2011)
Pre-Paid Cards - Summary Box (January 2011)
Internet Guidelines for Merchant Acquirers
Interchange Waiver on Charitable Donations
Pre-Paid Cards - Best Practice Guidelines
Contactless Mobile Phone Payments Best Practice Guidelines
Although the contactless mobile payments market is still very much in its infancy, guidelines have been developed at this stage to ensure that principles around customer protection are agreed across the board; developing new solutions with security in mind. Put together by the UK card payments industry (with The UK Cards Association, Visa and MasterCard working together) and the mobile phone industry (through the participation of the Communications Crime Strategy Group) with the support of the Home Office the guidelines set out the principles of best practice and measures card companies and mobile phone companies aspire to put in place to protect their customers. To obtain a copy please email support@contactless.info.
All guidelines are advisory (rather than mandatory).
