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Consumer advice

The UK Cards Association continues the APACS role of providing cardholders with useful advice.  

General Advice Guides – Getting the most from your Cards

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Fraud Prevention Advice – Keeping your Cards Safe

The UK Cards Association works in partnership with Financial Fraud Action UK to communicate its messages on card fraud prevention - and has assisted Financial Fraud Action UK with the production of a number of publications which contain information about card fraud prevention.  For more information see our fraud prevention page. 

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Advice for Victims of Card Fraud

  • If you are a victim of card fraud inform your bank or building society immediately.  
  • If you are a victim of theft and your card(s) has been stolen then you should also report the matter to the police.
  • If someone else uses your card before you tell your bank or building society that it has been lost or stolen, or before you tell them that someone else knows your PIN, the most you will have to pay is £50. In practice the bank or building society will usually refund the full amount lost, but if you are shown to have acted fraudulently or without reasonable care, for example by keeping your PIN written down with your card, you may have to meet all the losses.
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