Page 17 - The UK Cards Association Annual Report 2012

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Working with Government
Work with Government has continued, touching
upon the industry in new and often unexpected
ways. In particular, a change in Government
has given further impetus to an ever increasing
wave of consultations of relevance to the card
industry. During 2011 The UK Cards
Association has been involved in:
• Responding to a wide-range of consultations
issued by Government and other bodies (see
list opposite);
• Responding to the Government’s Consumer
Empowerment Strategy, midata project and
‘nudge’ theory, giving consumers access to
their transactional information (already more
than 85% of credit cards in issue provide
some form of download functionality in line
with the Government’s vision);
• Influencing Government thinking on fraud
prevention including engagement with
Government Ministers, the National Fraud
Authority, and law enforcement via the
Association of Chief Police Officers (ACPO)
Economic Crime Portfolio;
• Lobbying the Home Office for private sector
representation in the new National Crime
Agency structures;
• Representing the industry in discussions
with law enforcement and Government on
further private sector funding for national
• Lending support to the NFA fraud strategy
Fighting Fraud Together launched in October;
• Supporting the NFA Data Sharing Roadmap
concept which is designed to enhance
public/private sector fraud data sharing,
and proof of concept work with HMRC
and Vocalink;
• Leading work among members, other trade
bodies and law firms through BIS to ensure
sensible outcomes in respect to the
European Commission’s review of APR
assumptions embodied in the Consumer
Credit Directive and resulting guidelines on
• Working with the Financial Services
Authority in respect of the sensible
application of the Payment Services
Directive to card transactions;
• Co-ordinating the industry response to
super-complaints such as those from
Which? on merchants’ surcharging of card
payments and Consumer Focus on foreign
currency exchange; and
• Responding to Government interest in
‘Round Pound’ initiatives that enable low
value charitable donations to be made at
the point-of-sale and at ATMs.
Data Sharing and Responsible
The UK Cards Association, including through
its representation at SCOR, continues to be at
the forefront of industry data sharing initiatives,
• Working with the Debt Advice Agencies
to identify and resolve issues relating to
consumers in, or on the verge of being in,
financial difficulties;
• Working with Government on opportunities
to increase data sharing, such as on student
loans and income data;
• As part of the Government’s commitment to
the Military Covenant, working closely with
the Ministry of Defence and other trade
bodies to deliver ‘top tips’ guidance to
service personnel on how to access secured
and unsecured credit;
• Working with members to embed Lending
Code commitments relating to credit
searches and the availability of ‘quotations’
(following on from the Treasury Select
Committee inquiry in 2009); and
• Seeking to develop a new and innovative
model to facilitate continued access to
shared credit reference data across the
merchant acquiring industry.
Other Activities
Elsewhere, The UK Cards Association has
pursued the following:
• Exploring the need to review the industry
strategy for authorisations;
• Co-ordinating card industry input to the
annual FSA market-wide exercise;
• Working with Government and the Financial
Ombudsman Service on issues arising from
malpractice among Claims Management
Companies; and
• Working with the NFA and other key sectors
to plan and deliver cross-sector fraud
prevention education and awareness
campaigns aimed at consumers.
At £57 billion at the end of 2010,
credit card debt has fallen from a peak
of £69 billion in February 2006.